Client Portal

Frequently Asked Questions.

We have answers to all your questions!

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1. General & Processes

When can I expect a response?

Our team is reviewing your message as soon as possible. We will respond to you as soon as possible. If you do not receive a response within 24 hours, please reach out to us again.

Do you have a phone number?

Yes! Our number can be located at the top left of the website.

Where are you located?

We are located in Miami, Florida! While we don’t have office space, our team lives in Miami-Dade County.

Do you offer a free consultation?

Yes we do! If you have any questions that aren’t answered on our site, we want to talk to you. The consultation is free and there is no pressure.

Why should I hire you?

We always love this question. There are a million and one cliche answers we can give, but we go with this. We are here for you. No matter what you are trying to accomplish with your site or business Maven X is here to help you. We don’t believe in nickel and dimming for every little service but are completely onboard to get you to your goal. When our clients succeed we do as well. 

2. About Us

What are your qualifications/experience?

Maven X was founded by professionals driven by their continual pursuit for learning, getting better, and helping others. We have been working with technology outside of Maven X for more than 10 years. Our team holds various degrees and certifications in their respective fields.

Outside of Maven X, our team has designed countless websites, worked with various customers, started their own businesses, work on various design projects, and keep themselves up to date and always learning.

Do you have a network of professionals?

Yes! Maven X continually networks in Miami, FL. We have a solid network of tech professionals, graphic designers, social media experts, photographers, video editors/producers, production professionals, and so much more. We are always looking to meet new people! Feel free to reach out to us!

Why was Maven X started?

Maven X was started when the team noticed how much businesses in Miami-Dade could improve with a better online experience and valuable business guidance. We have a lot of useful information and experience that can greatly help so many businesses and we know we can do it better than what’s currently available in the market. 

Maven Edu was founded to help fill the void of information that should have been taught in K-12 and Higher Education. These courses are designed to help fine tune the students’ skills and drive them to do better.

Are Maven X services only available in South Florida?

Absolutely not! We are more than interested in helping you and your business located anywhere in the world!

We are just proud to call Miami and South Florida home!

What's the meaning behind Maven X?

Maven is defined as an expert or connoisseur in something. The X is the placeholder for our services and products. 

We are experts or connoisseurs in all of our services and products we offer. Maven X is the primary business while our products have various other names. The X is there to not limit ourselves from expanding and adding more professional services and products to our company. 

We are always looking to partner with other professionals in other industries such as; multimedia design, social media, marketing, production, film/video, etc. If this is you, please reach out to us!

What makes Maven X different from other consulting companies?

Maven X is founded and run by young professionals who have been in the traditional corporate environment for a few years. From these years, our team has quickly found out what works and doesn’t work with the traditional ways of doing business and consulting. Maven X takes the best from traditional consulting but takes the agile and flexible approach from NextGen Consulting as a Service (CaaS) to deliver a more precise service/product at a much more affordable price point. 

Who designed your logo, graphics, videos, etc?

We did! We have an incredibly talent team of designers skilled in various types of media and design. 

3. Maven Web

What services does Maven Web offer?

Maven Web offers a range of services including custom web design and development, hosting, maintenance, SEO, and cybersecurity (through Maven Cyber), tailored to meet the diverse needs of our clients.

Who can benefit from Maven Web services?

Our services are suited for a variety of clients such as small to medium-sized businesses, e-commerce platforms, bloggers, content creators, non-profits, educational institutions, and more.

Can I customize a Maven Web package according to my needs?

Absolutely! We provide flexible solutions and can work with you to develop a package that aligns with your unique business requirements and goals.

What is the difference between the Hosted and Custom packages?

Hosted packages are typically more cost-effective and are ideal for simpler web projects, while Custom packages offer more personalized solutions and are suited for clients with specific design and development needs.

Can I upgrade my Maven Web package in the future?

Yes, our packages are scalable, and you have the option to upgrade your services as your business grows and evolves.

Do Maven Web services include SEO optimization?

Yes, all packages incorporate Basic SEO best practices to help improve your website’s visibility and ranking on search engines.

However, it’s recommended to purchase the Advanced SEO to get targeted keyword research, optimized titles and descriptions, and numerous other enhancements to better target the customers and audience you’re looking for!

4. Maven Strategy

What does Maven Strategy specialize in?

Maven Strategy specializes in providing tailored strategic solutions, technology implementations, productivity tool integrations, and networking referrals to help businesses achieve their goals and navigate challenges.

How does the General Strategy service work?

Our General Strategy service involves crafting a personalized strategy document based on your selected focus—whether it be Issue/Goal-Based, Scenario, Alignment, or Organic. This document will serve as a comprehensive guide to address your unique business challenges.

Can Maven Strategy implement the solutions recommended?

Yes, following the initial planning and strategy document delivery, clients may choose to have Maven Strategy implement the recommended solutions and/or tools, ensuring a seamless transition from planning to execution.

What types of referrals can Maven Strategy provide through the Networking Referrals service?

Through our Networking Referrals service, we can connect you to a wide range of talented professionals specializing in design, film, marketing, social media, and more, depending on your specific needs. 

How can I get started with Maven Strategy?

You can get started with Maven Strategy by reaching out to us directly. We’ll discuss your needs, goals, and challenges to determine how our services can best support your business’s success. 

5. Maven Design

Can I purchase multiple packages or combine features from different packages?

Absolutely, we can work with you to create a custom package that combines elements from different packages to meet your specific design and branding needs.

How long does it typically take to complete a package?

The timeline can vary depending on the complexity and scope of the project, but we aim to deliver high-quality results within a mutually agreed upon timeframe.

Do I have full rights to the designs created for my project?

Absolutely, upon completion and final payment, you will have full ownership and rights to all the designs and materials created for your project. 

Is there a consultation fee for discussing potential projects with Maven Design?

Nope! Initial consultations are typically complimentary as they give us an opportunity to understand your needs and expectations and how we can best serve you.

6. Maven Cyber

What types of businesses can benefit from Maven Cyber packages?

Maven Cyber packages are tailored to suit a variety of businesses, including small to mid-sized companies, e-commerce platforms, bloggers, content creators, non-profits, and community organizations, among others. 

What differentiates the Maven Cyber Security Essentials Package from the Advanced Package?

The Essentials Package provides foundational cybersecurity measures, while the Advanced Package builds upon this foundation, offering enhanced layers of defense, monitoring services, and a more comprehensive set of security features. 

Can I customize a Maven Cyber package to suit my specific needs?

Yes, Maven Cyber offers flexible solutions, and we can work with you to develop a customized package that meets your unique security requirements. 

How does the Maven Cyber Managed Employee Security Awareness Program enhance my business’s cybersecurity?

The program combines technology with continuous education to reinforce employee awareness, focusing on real-world phishing scenarios and fostering a culture where security awareness is ingrained.

How do I determine which Maven Cyber package is right for my business?

Our team of experts can assess your business’s specific needs and recommend the most suitable package for you, ensuring optimal protection for your online assets. 

Can I upgrade my Maven Cyber package at any time?

Absolutely, we offer scalable solutions, and you can upgrade your package at any time to accommodate the growing security needs of your business.

How does Maven Cyber protect e-commerce platforms?


Maven Cyber packages offer a range of security measures such as DDoS protection, encryption configurations, backend protections, and more to safeguard e-commerce platforms, especially those handling sensitive customer data.

7. Maven Cyber Professional Services

What type of a return on investment (ROI) does security assessments provide to an organization?

The returns on security assessments are great and each one matters differently to each organization. A few ROI examples are the following:

Insurance Savings – Most cybersecurity insurance companies will provide discounts to companies who regularly have security audits. Why? Because you’re minimizing your potential risks for a breach making it less likely. 

Due Diligence – Due diligence is your friend following a breach or any security issue at your business. It shows that you are trying to be proactive in securing your business on a regular basis. 

Regulatory – Security assessments are required by almost all regulators. 

Reputation – A breach causes irreparable harm to your reputation. By showing due diligence and trying your best to prevent a breach from happening in the first place is a great way to show your clients that you were working towards your security. 

Money – A breach is going to cost immensely more than a security assessment. 

Do I have to purchase or perform all assessments?

No! Each assessment is independent and applicable to different uses. You pick the assessment that is most applicable to you, your business, your technology, and your security posture. 

Don’t worry, we help you identify and select the best assessment based upon your specific use cases and end goals. 

What type of organizations are at risk from cyber threats?

If you have any sort of digital devices or IT within your business, then you are at risk. 

Cybersecurity risks are rising faster than ever, especially following the COVID-19 pandemic. Small to large businesses alike have just as much to lose in a cyber breach.

Why get a cybersecurity assessment?

A cybersecurity assessment is like a physical. It helps you test the health and wellbeing of your cybersecurity, diagnose the problems, and provide the right remedy.

8. Maven PCI

What is included in each PCI DSS tool and template?

Each product is different. You can view each product page and the points in the prices to see what you will specifically receive with each product. 

How do the PCI DSS training courses work?

Currently we have two types of training; our employee training and our self-service training.

The employee training can be accessed either through our Maven Edu LMS or your own corporate LMS. The self-service courses are available through our Maven Edu LMS. 

Our PCI DSS training courses are available online and can be accessed at any time. They include interactive quizzes, real-world scenarios, and customizable content to fit the specific needs of your organization. Our courses cover a range of topics, from a generic introduction to PCI DSS to a deep dive on how to assess PCI DSS like a pro.

Is the PCI DSS kickoff video customizable?

Yes, the PCI DSS kickoff video is customizable to fit the specific needs of your organization. This includes the option to add your organization’s branding and logo, as well as personalized support and guidance from our team of PCI DSS experts.

Maven X will discuss with you and receive the necessary information to customize the presentation video. We will then customize and record the video without anymore required input from you!

Can I purchase assistance from a PCI DSS professional consultant?

Yes, we offer hourly consulting services with our team of PCI DSS professionals. This includes personalized support and guidance, as well as the option to purchase blocks of time at a discounted rate.

Our PCI Professionals hold either ISA, QSA, or PCI-P certifications.

Please note that Maven X is not a QSAC and cannot sign reports on your behalf. 

Can I customize the PCI DSS workbook?

Yes, the PCI DSS workbook is fully customizable to fit the specific needs of your organization. Once our Airtable template is transferred to you, you have fully customization ability to make it your own.

How is the PCI DSS presentation template delivered and do you customize it for me?

The PCI DSS presentation template is delivered as a digital download in PowerPoint format and is self-service through our Maven X Store. It is easy to customize with your organization’s branding and logo and includes easy-to-follow guidelines and customizable content to fit your specific needs.

Since the presentation template is self-service, we do not customize it for you. Since the template is easy to customize, you can edit it with ease at your own pace. 

How often are the PCI DSS tools and templates updated?

Our PCI DSS templates are updated regularly to ensure that they are in line with the latest PCI DSS standards. No updates are included in any of the presentation templates

For the Workbook and Awareness Training, we offer the option for ongoing updates and new content as PCI DSS evolves, so you can be confident that you are always using the most up-to-date resources. 

If there are major updates to the PCI DSS standard, we will release updates to our products and give you an option to upgrade.

The Awareness Training course is updated annually to re-align and comply with the new PCI 4.0 training requirements. These require an annual re-purchase to get access to the latest course material. 

9. Maven Edu

View Maven Edu's FAQs on Maven Edu

Have Questions? Read our FAQs to get those questions answered! Read questions about Maven X and our processes as well as questions about all of our products and services. 

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